Return & Refund Policy

Last updated: July 22, 2026

1. Return request period

You may request a return within 15 calendar days after the order is delivered. Delivery is determined using the carrier's delivery record when available. Contact us before sending any item back.

2. Return eligibility

For a change-of-mind return, the product must be unused, unworn, unwashed, unaltered, undamaged, and in its original packaging with all original tags and hygiene seals intact. Hair and wig products that show evidence of wear, fitting, brushing, cutting, coloring, washing, chemical treatment, odor, or removal or damage of a hygiene seal are not eligible for a change-of-mind return.

This condition does not prevent you from contacting us about an item that arrived damaged, defective, or different from the item ordered.

3. How to request a return

1. Email service@eseewigs.com within 15 calendar days after delivery.
2. Include your order number, the item, the reason for the request, and clear photographs if the item is damaged, defective, or incorrect.
3. Wait for return authorization and routing instructions before shipping the item.

Approved returns are routed to our return facility in Jiaozhou, Qingdao, Shandong, China. The exact recipient and routing instructions are supplied with the authorization. Returns sent without authorization or to a different address may be delayed or refused.

4. Return shipping

For a change-of-mind return, the customer is responsible for the tracked return shipping cost and any related import or customs charge. Original shipping charges are not refundable for a change-of-mind return, except where required by law.

If we confirm that an item arrived damaged, defective, or different from the item ordered, Eseewigs will provide an appropriate remedy and will be responsible for reasonable return shipping where a return is required. Contact us before incurring return shipping costs.

5. Inspection and refunds

After an authorized return is received, we inspect it and notify you whether the refund is approved. We initiate an approved refund to the original payment method within 3 business days after approval. Your bank or payment provider may require additional time to post the credit.

A refund may be reduced only for a disclosed, lawful reason, such as damage or loss of value caused by handling beyond what is reasonably necessary to inspect the product. We will explain any proposed reduction.

6. Exchanges

Exchange requests must also be made within 15 calendar days after delivery and are subject to the same eligibility and authorization process. If the replacement costs more, the customer pays the difference; if it costs less, we refund the difference to the original payment method after approval.

7. Cancellations

You may request cancellation by emailing service@eseewigs.com. We will try to cancel an order that has not entered processing or been dispatched. If processing or dispatch has started, cancellation may no longer be possible and the return conditions above will apply after delivery.

8. Contact

Return and refund questions: service@eseewigs.com or +86 137 8985 7680.