Shipping & Tracking Policy

Last updated: July 22, 2026

1. Order processing

In-stock items are normally prepared within 2–3 business days after payment is confirmed. Items that require coloring, customization, or made-to-order production may require 5–30 business days. The estimate stated on the product page or order confirmation applies to that item. Business days are Monday through Friday, excluding public holidays.

2. Shipping destinations, services, and charges

The destinations and shipping services currently available for an order are shown at checkout. Availability and cost depend on the destination, package weight, and product. The shipping charge shown at checkout is the charge that applies to the order. Some eligible destinations or services may show free shipping; free shipping is not promised for every order or country.

We select an available tracked service for the delivery destination. Depending on the destination and selected service, the carrier may include FedEx, USPS, China Post, Aramex, or another tracked carrier presented for the order. We do not promise a particular carrier unless it is shown for the order.

3. Delivery estimates

Estimated total delivery time consists of the applicable processing time plus transit time. After dispatch, tracked express services generally take about 3–7 business days and tracked standard or postal services generally take about 7–25 business days. Delivery dates are estimates rather than guarantees.

Customs inspection, carrier disruption, severe weather, public holidays, or an incomplete address may cause delays. Please enter a complete and accurate delivery address. If the carrier charges an address-correction, redelivery, or return-to-sender fee because the customer supplied an incomplete or incorrect address, the customer may be responsible for that charge where permitted by law.

4. Tracking

When tracking is available, we send tracking details to the email address used for the order after dispatch. Tracking may take a short time to begin updating after the carrier receives the parcel. If tracking has not updated for an unusual period, contact service@eseewigs.com with your order number.

5. Customs duties and import taxes

We declare the shipment contents and value accurately and do not label a commercial order as a gift or sample to avoid customs charges. Unless duties or taxes are expressly included in the checkout total, the recipient is responsible for import duty, tax, or customs fees assessed by the destination country. Customs authorities, not Eseewigs, determine whether a charge applies.

6. Damaged, missing, or delayed parcels

If a parcel arrives visibly damaged, photograph the parcel and item and contact us promptly. If tracking shows delivered but you cannot locate the parcel, first check the delivery address and ask household members, neighbors, or the local carrier. Then contact us so we can review the available tracking information and, where appropriate, open a carrier inquiry. A carrier scan does not by itself remove any mandatory rights you may have under applicable law.

7. Contact

Shipping questions: service@eseewigs.com or +86 137 8985 7680.